Frequently Asked Questions

Does PCeasy Computer Repairs Group supply new computers and parts?

Yes, our technicians can supply both new machines and parts. It's best to discuss your needs directly with the technician. He/she can advise on the most cost effective solution for your circumstances.

What Services do you offer?

We commonly provide tech support to homes and businesses. Services include setups, repairs, home/office networking, web & email security, data recovery, backup, and advisory services. If you're after a specific service that requires IT knowledge, chances are, we can help. Please call us today to find out how on 1800 PCeasy (1800 723 279).

How about if I don't Know what my computer problem is?

You're not alone, this is very common. Our technician will inspect your computer, diagnose the issue and provide alternative solutions for you.

Do you have Technician support outside of business hours, or public holidays & weekends?

Yes, our service centre & hotline call in service is available 24 hours 7 days a week. Our technicians can work on Saturdays, evenings & holidays at a competitive industry rate. All our technicians will make and keep punctual appointment times and their work is covered under our No Fix No Fee policy!

Do you have services in my area?

While we are based in Melbourne, Victoria, we provide services Australia wide to cover most metro and suburban areas. Contact us on 1800 PCeasy (1800 723 279) to find a technician in your area.

Do you protect the data on my PC or Mac?

Yes, all our technicians are trained to protect your data. However we also strongly recommend to all our clients to have all their data backed up before our technician arrives. Should you need help with this, we also offer a backup service.

Do you Guarantee all Data Recovery?

When trying to retrieve important data from a failing HDD (hard disk drive), there is always an element of risk involved. While are technicians are trained to take every precaution, there is never a 100% guarantee with all data recovery processes.

Do you provide computer training?

We don't offer any formal/certified training courses but we would be happy to show you how to use and learn most things on your computer.

Knowledge required before a PCeasy Computer Repair technician can come to my home or office?

An adult (18 years or over) is required to be present the entire time a repair technician is onsite at a home or office. This is to help facilitate a solution to your enquiry.

How do I pay?

PCeasy Computer Repair Group accepts most forms of payment, including Mastercard, Visa, Cheque, Cash and Direct Transfer.

Why would I choose PCeasy Computer Repair Group?

We can provide same day service at no additional charge, our expert technicians can come to you, and our No Fix No Fee policy guarantees that you won't be at a loss without a problem resolution.